What you've had before
The typical chain
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Often $700–$1,500+ for a spring repair. Surprise pricing, often paired with a push to replace the whole door.
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Salesperson first, then a separate crew. Two visits, two people, hand-off to whoever's available.
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"Today-only" pressure pitches. Discounts that expire the moment you ask for time to think.
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Franchise or out-of-state corporate. Dispatched through a national call center, answering to investors.
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Phone tree → national call center. Whoever picks up, wherever they are.